Terms & Conditions

By registering an account, using our website or playing a game with us, you confirm that you have read and accepted these Terms & Conditions. They form a binding agreement between you and us. If you do not agree with any part of them, you must not register, deposit, play or continue to use your account.

These terms should be read together with any additional terms shown for a particular game, promotion, payment method or account feature. Where a specific offer has its own terms, those terms apply to that offer in addition to these general terms. The information shown in your account, including the cashier and any offer page, forms part of the rules that apply to your use of the relevant service.

We may update these terms when necessary, including to reflect changes to our services, payment arrangements, legal requirements, safer gambling controls or the way our website operates. We will make the updated version available on the website and will provide notice where appropriate. The new wording will apply from the stated effective date. If you do not accept a change, you should stop using your account and contact us about closing it.

• You are responsible for reading the current version of these terms before using our services.
• Continuing to use your account after a change takes effect means that you accept the updated terms.
• If another term or offer condition conflicts with these terms, the more specific condition will apply to the relevant activity.
• Nothing in these terms removes any rights you have under applicable consumer law.

You must be at least 18 years old to open or use an account. Our services are intended for residents of the United Kingdom. You must not register or play if gambling is unlawful for you, if you are acting for another person, or if you are subject to a restriction that prevents you from using our services.

You may have only one account with us. Opening or using more than one account, whether in your own name or using another person's details, is not permitted. If you think you have created a duplicate account by mistake, contact us before making another deposit or placing further bets so that we can help.

Your registration details must be accurate

You must provide complete, accurate and current information when you register. This may include your name, date of birth, residential address, email address and other information needed to operate and verify your account. You must tell us promptly if any of these details change. We may restrict account activity until information has been corrected or confirmed.

Your account is personal to you. You must not sell, transfer, lend or allow another person to use it. You are responsible for activity carried out through your account unless you tell us promptly that your login details may have been used without your permission.

Keep your login details safe

• Choose a strong password and keep it confidential.
• Do not save your password where another person can access it.
• Sign out after using a shared or public device.
• Tell us immediately through live chat or support@buzzbingo-casino.co.uk if you suspect unauthorised access.
• You must not attempt to access another person's account or interfere with the security of our website.

We hold a gaming licence. We may verify accounts to protect players, our services and the integrity of the games. Account access may be limited while those checks are completed.

We must be satisfied that you are eligible to use our services. We will carry out identity, age and address checks, normally before your first withdrawal. We may also carry out checks at another time if your account activity, information or circumstances require it.

We may ask you to provide documents or information that confirms your identity, date of birth, residential address and ownership of a payment method. Any document supplied must be genuine, clear, current where relevant and consistent with the details held on your account. We will tell you what is needed and how to provide it through the available account process.

Where required, we may ask about the source of money used for gambling or the source of funds connected with your account. You must provide reasonable and accurate information within the time requested. We may pause deposits, withdrawals, bonuses or gameplay while checks are pending.

If you do not provide the information needed, or if information cannot be confirmed, we may restrict or suspend the account. The same applies if we identify a concern about account ownership or eligibility. We will handle personal information in line with our Privacy Policy and use it for account administration, security, legal and regulatory purposes.

You may deposit only through the payment methods made available in the cashier. A payment method must belong to you or be used with the proper authority of its owner. You must not use a card, bank account, e-wallet or other payment instrument belonging to another person. We may refuse, return or hold a deposit if ownership or payment information cannot be confirmed.

The minimum and maximum amounts, available methods and any restrictions are shown in the cashier or your account. Limits may differ between methods and may be changed when necessary. We do not charge transaction fees on deposits or withdrawals, but your bank or payment provider may apply its own conditions, processing times or charges. We are not responsible for charges imposed by a provider outside our control.

When you request a withdrawal, we will use the information and payment route available for your account. Where possible, funds will be returned to the same method used for the relevant deposit. If that is not possible, we may use another method in your name or ask for further information before processing the payment.

• A withdrawal may remain pending while identity, payment, source-of-funds or account checks are completed.
• We may cancel or delay a withdrawal if your account information is incomplete or a payment method cannot be verified.
• You must not request a withdrawal to an account or payment method that does not belong to you.
• The balances, limits and payment options shown in the cashier are the information that applies to your account at the time.
• If a payment is returned or fails, we may ask you to confirm your details before trying again.

You remain responsible for checking that deposits and withdrawals are suitable for you. If you see an error or a transaction you do not recognise, contact us promptly. You can reach us through live chat or at support@buzzbingo-casino.co.uk.

Each bonus, free-play offer or promotion has its own terms. Those terms will explain who can take part, how the offer is activated, what games qualify, any wagering requirement, the maximum bet, the expiry period and any limits on withdrawals or bonus use. You must read and understand the specific offer terms before accepting an offer.

Unless the specific offer terms say otherwise, a promotion is intended for one person and one account only. We may refuse an offer where an account is not eligible or where the offer has already been used. We may also refuse it where activity suggests that the promotion is being used contrary to its purpose.

You must not abuse a promotion. This includes opening duplicate accounts, using another person's account or payment method, manipulating game play, exploiting an error, coordinating activity with others or using a strategy designed only to obtain promotional value without normal play. We may remove a bonus, related winnings or an offer from an account where there has been a breach of the offer terms or these terms.

A promotion may expire if you do not meet its conditions within the stated period. We are not required to extend an expired offer unless the specific terms say that we will. If wording is unclear, contact us before using the promotion so that we can explain the condition that applies.

Gambling is for adults and should be treated as entertainment, not as a way to make money or solve financial problems. You must be 18 or over to use our services. We provide account tools to help you manage your play, including deposit limits, loss limits, time-outs and self-exclusion. The options and limits available to you are shown in your account.

A self-exclusion request is intended to prevent you from gambling with us for the selected period. You must not open another account or try to avoid the restriction. If you need help setting a limit or taking a break, contact live chat or support@buzzbingo-casino.co.uk before continuing to play.

Closing or suspending your account

You may ask us to close your account at any time by contacting support@buzzbingo-casino.co.uk or using the live chat on the site. You should not ask us to close an account simply to open another one. We may need to complete outstanding checks, settle valid transactions or deal with a legal or security matter before any remaining balance is paid.

We may suspend, restrict or close an account where we reasonably consider that you have breached these terms, provided inaccurate information or used another person's details. The same applies where you have attempted to abuse a promotion, acted unlawfully, failed verification or created a risk to the security or integrity of our services. We may also close an account because of prolonged inactivity or where we can no longer provide the service.

If an account is closed, you must not create or use another account unless we confirm that you may do so. Where appropriate, we will explain the reason for a restriction or closure. We may, however, withhold information if giving it would affect security, fraud prevention or a legal obligation.

Complaints and disputes

If you are unhappy with any part of our service, account decision, payment or game result, contact support@buzzbingo-casino.co.uk or use the live chat on the site. Please give enough information for us to identify your account and understand the issue. Do not include your password in a complaint.

We will acknowledge and look into your complaint, then answer within a reasonable time. The time needed may depend on the information available, the nature of the issue and whether further account or payment checks are necessary. We will explain the outcome and any next step available to you.

If a complaint cannot be resolved directly, an alternative dispute resolution process may be available. We will provide information about the applicable process when that option is relevant. You may also have rights under applicable consumer law.

Liability and governing law

We will take reasonable care to provide a secure and reliable service. Access may, however, be interrupted by maintenance, technical faults, payment-provider issues, network problems or events outside our reasonable control. We are not responsible for losses that could not reasonably have been expected, or for failures caused by your device, connection, payment provider or misuse of your account.

Nothing in these terms excludes or limits liability where the law does not allow that. This includes liability for fraud or for a person's legal rights as a consumer. Subject to those limits, our responsibility is limited to the direct loss caused by our breach or failure to take reasonable care.

These terms and any dispute connected with your account or our services are governed by the laws of England and Wales. This applies to the whole agreement between you and us. It remains subject to any mandatory rights you may have under consumer law.