About Buzz Bingo

Buzz Bingo offers online bingo and slots to players in the United Kingdom, alongside our 76 bingo clubs. We offer more than 1,000 slots, 23 bingo rooms and Live Bingo with real presenters, with information about each game available before you play. Our service is for adults who choose to gamble, and you must be 18 or over to open and use an account.

We verify every account before the first withdrawal as part of operating responsibly. Checks help us confirm that an account belongs to the right person, protect the service from misuse and support the safe processing of deposits and withdrawals. The features available to you are shown in your account.

We stand for fair play, fast payouts, safer gambling and an adults-only service. Our rules and game information are intended to be clear, and withdrawals are handled promptly once any required account or payment checks are complete. We aim to provide a consistent service without suggesting that gambling is a way to earn money.

• Fair play: game rules, key terms and relevant information should be available before you make a decision to play.
• Fast payouts: we process eligible withdrawals without avoidable delay, subject to the checks shown in your account.
• Safer gambling: you can use deposit limits, loss limits, time-outs and self-exclusion tools to set boundaries and keep control.
• 18+ only: we do not provide gambling services to anyone under 18.

If gambling is causing you concern, please seek support. GambleAware, GamCare and GamStop can all help. So can the National Gambling Helpline.

We take steps to keep account access and payment activity secure. You may need to provide information or documents for identity, age, address or payment verification. These requests are a normal part of account protection. If information is missing, unclear or out of date, a transaction or feature may be held until the relevant check is complete.

We use encrypted connections, secure payment processes and limited access to account information to protect your personal and financial details. You should keep your password and devices secure, sign out on shared devices and tell us promptly if you notice activity you do not recognise. We will never ask you to share a password through live chat or email.

Our support team is available until 10pm on weekdays and until 8:30pm at weekends, through the live chat on the site and at support@buzzbingo-casino.co.uk. We can help with account access, verification, payments, game information and safer gambling settings. Please contact us from the email address linked to your account where possible, so we can help protect your information.