Responsible Gaming

We want you to make informed decisions about gambling and stay in control of your play. Games involve risk, and there is no guaranteed way to win. You should only gamble with money that you can afford to lose after your essential costs have been paid.

Think of gambling as paid entertainment. Set a personal budget before you start, keep to it, and do not increase your spending to try to recover losses. Never borrow money, use money needed for bills, or sell possessions to fund gambling.

Your account includes tools that can help you manage deposits, losses and time spent playing. These controls are there to support your decisions, but they do not remove the risk of gambling. Take a break if you feel that your gambling is becoming difficult to manage.

• Decide your spending and time limits before playing.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to deal with financial pressure.
• Keep gambling separate from your household budget and essential spending.
• Do not chase losses by playing for longer or depositing more.
• Ask for help early if gambling is affecting your finances, relationships, work, sleep or mood.

If you are unsure which control is suitable, use live chat or contact support@buzzbingo-casino.co.uk. We can explain how the account tools work. We cannot, however, decide your personal budget for you.

You can find the safer gambling controls by signing in and opening the Responsible Gaming, Account or Settings area shown in your account. Select the control you want, read the information provided, choose the setting that suits your budget or routine, and confirm it. The setting shown on screen will tell you when it starts and how it applies.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period selected in your account. It can help you decide your spending in advance rather than making decisions while playing. Choose an amount that leaves enough money for rent, bills, food, travel and other commitments.

To switch on a deposit limit, open the deposit limit tool, select the limit and confirm the change. A request to reduce your limit will normally take effect according to the information displayed in your account. A request to increase or remove a limit may be subject to a delay. Until any change takes effect, the existing lower limit remains active.

Loss and session limits

Where shown in your account, loss limits help you set a maximum amount you are prepared to lose over a selected period. Session limits help you decide how long you can play before the session ends or you are prompted to stop. These limits are different from a deposit limit, because deposits can remain in your balance and may not reflect the amount lost during play.

Open the loss or session limit control, select your chosen setting and confirm it. Check the account message carefully so you understand the period covered, when the control begins and what happens when the limit is reached. If a limit is not available in your account, you can still use deposit limits, time-outs or self-exclusion.

Time-outs

A time-out is a short break from gambling. It can be useful when you feel distracted, are playing more than planned or want time away without taking a longer step. Open the time-out option, select the period shown, and confirm it. Your account will be restricted during the selected break, and you should not try to open another account to continue playing.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us. Select self-exclusion in your account, choose the available period or option, and follow the confirmation steps. Once it begins, you will not be able to gamble with the excluded account. Do not attempt to get around self-exclusion by creating another account or using another person’s details.

Self-exclusion is a personal decision and should be taken seriously. You may not be able to cancel it early. If you need help selecting a control or cannot locate the option, use live chat or email support@buzzbingo-casino.co.uk. Please include only information needed for us to identify your account safely.

Reality checks

Reality checks provide reminders about the time you have spent playing and other session information. They give you a prompt to pause and decide whether you want to continue. When the option is available, open the reality check setting, choose the reminder interval shown and confirm it. A reminder is not a limit, so you remain responsible for stopping when you have reached your personal time or spending boundary.

Problem gambling can affect people in different ways. You do not need to experience every sign before taking action. If any of the points below feel familiar, stop and consider using an account control or speaking to a support organisation.

• You spend more money or time gambling than you planned.
• You increase your stakes or deposits to try to win back money you have lost.
• You hide gambling, your deposits or your losses from family, friends or colleagues.
• You borrow money, miss payments or use money set aside for essentials.
• You feel restless, anxious, low or irritable when you try to stop.
• You think about gambling during work, study, sleep or time with other people.
• You have tried to cut down or stop but have not been able to do so.
• Gambling is causing arguments, financial pressure or difficulty meeting responsibilities.

If this list raises a concern, stop playing and make it harder to continue. Sign out, use a time-out or self-exclusion, and contact a support organisation. If you feel at immediate risk of harming yourself or someone else, seek urgent help from the appropriate emergency service.

You do not have to manage gambling concerns alone. The organisations below provide information, advice or support to people affected by gambling. This includes family members and friends.

• GambleAware provides information about gambling harms and options for getting support and making changes.
• GamCare offers confidential advice and support for people affected by gambling, as well as support for those close to them.
• GamStop is a free service that can help you restrict access to participating online gambling accounts for a chosen period.
• The National Gambling Helpline provides confidential information and support for people who are worried about their gambling or someone else’s gambling.

These organisations are separate from us. They can help you understand your options, make a plan to stop or reduce gambling, and find further support. You can also use our live chat or contact support@buzzbingo-casino.co.uk if you need help applying an account control.

Our services are for people aged 18 and over. We use age and identity verification to help prevent underage gambling, and we may ask for information or documents before an account can be used or payments can be processed. Keep your account details accurate and complete any verification request promptly.

You are responsible for keeping your account secure. Use a strong password, do not share it, sign out when you finish, and avoid saving your login details on a shared device. Tell us immediately through live chat or support@buzzbingo-casino.co.uk if you think another person has accessed your account.

If children or other under-18s use a phone, tablet or computer in your home, take practical steps to prevent access. Keep devices locked, do not allow anyone else to use your account, and consider parental control software or the safety settings provided by your device, internet service or app store. These tools can help restrict gambling websites and applications, but they should be used alongside supervision.

1. Keep your account password private and change it if you think it is known by someone else.
2. Use device passwords, screen locks and separate user profiles where available.
3. Set parental controls to block gambling content or prevent gambling applications from being installed.
4. Do not leave an active gambling session open on a shared device.
5. Contact us promptly if you believe an under-18 has accessed your account.

Parental controls cannot replace age verification or responsible supervision. If you have concerns about underage access, stop using the account on the affected device. Then contact us through live chat or support@buzzbingo-casino.co.uk.