Contact Buzz Bingo

If you need help with your Buzz Bingo account, contact our support team through live chat or e-mail. We can help with account access, verification, payments, bonuses and technical issues.

More from the lobby

How to reach us

Our live chat is open daily until 10pm on weekdays and 8:30pm at weekends. It is a handy way to get help while you are logged in. Just open the chat and ask your question.

You can also e-mail support@buzzbingo-casino.co.uk. Where possible, please write from the e-mail address registered to your account. This lets us identify your account quickly and give you relevant help.

What to have ready when you write

A few details in your first message help us understand the issue. They also let us reply to you sooner. Please never send your password or full payment details.

Your Buzz Bingo username.
The name of the game, feature or transaction involved.
The date and time the issue happened, including your time zone if relevant.
A short description of what happened and any message shown on screen.

Common questions we help with

Our support team can help with the matters below. We may ask for information to complete account verification. This happens before we discuss certain account or payment details.

Account access, personal details and verification.
Deposits, withdrawals and payment transactions.
Bonus terms, eligibility and account balances.
Technical issues affecting games, the site or your account.

Complaints

If you want to make a complaint, e-mail support@buzzbingo-casino.co.uk and put Complaint in the subject line. Please explain what happened and when it happened. Tell us what outcome you are seeking.

We acknowledge complaints and reply once the matter has been checked. We may need to request further information before reaching a conclusion. Keeping your messages and any relevant transaction details may help us look into the matter.