Privacy Policy

When you open or use an account with us, we collect information needed to provide our services, meet our legal duties and keep the platform secure. Some information is provided by you directly. Other information is created when you use the site, contact us or make a transaction.

Account and contact details

This may include your name, date of birth, residential address, email address, username and account details. It can also cover your communication preferences and information about your safer gambling settings. We may also keep records of messages you send to our support team, including conversations through live chat.

Identity and age information

To confirm that you are eligible to use the service, we may ask for identity documents or other information needed for age and identity verification. This can include information shown on an identity document, proof of address, photographs or other checks required to confirm that an account belongs to you. We verify every account before the first withdrawal and may ask for further information when necessary.

Payments and transactions

We collect details about deposits, withdrawals, winnings, account balances and other transactions. Payment providers may handle card or payment information on our behalf. We may receive transaction references, payment status, limited payment details and information needed to identify the source or destination of funds. We do not need to retain every payment detail in our own systems.

Device and usage information

When you visit or use the site, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, time zone, pages or functions used, access times, session information and technical error records. We use this information to operate the site and protect accounts. It also helps us understand how services are used and identify unusual activity.

We may also collect information about your preferences, account activity and safer gambling interactions. This includes requests to our support team and responses to communications. We only ask for information that is relevant to the purposes explained in this policy or required to meet our legal and regulatory responsibilities.

We use personal data for clear and lawful purposes. The information we hold helps us provide your account, process transactions and protect the service. It also helps us comply with the rules that apply to online gambling and data protection.

• To run your account: We use your details to create and maintain your account, provide access to the site, process deposits and withdrawals, keep account records accurate and respond to your requests.
• To verify age and identity: We check that you are at least 18, that the information supplied to us is reliable and that the person using the account is the account holder.
• To prevent fraud and money laundering: We use account, transaction, device and identity information to identify suspicious activity, protect customers and prevent the service from being misused.
• To meet our legal duties: We may need to collect, retain or disclose information to meet gambling, financial crime, tax, consumer protection, data protection and other legal requirements.
• To send opted-in offers: We send promotional communications only where you have opted in or where another lawful basis permits it. Every marketing message will give you a way to stop receiving that type of communication.
• To operate and improve the site: We use technical and usage information to maintain security, fix faults, understand performance and make services work properly.

The legal bases we use

Under UK GDPR, we must have a lawful reason for using personal data. This reason is known as a legal basis. The basis depends on what we are doing and the type of information involved.

• Contract: We need some information to enter into and perform our agreement with you, including opening your account, providing the service and handling transactions.
• Legal obligation: We use information where the law requires us to do so, such as for age checks, identity checks, financial crime controls, record keeping or responding to a lawful request.
• Legitimate interests: We may use data where it is reasonably necessary for a genuine business or security purpose, such as preventing fraud, protecting accounts, improving the site or handling support, provided your rights are not unfairly overridden.
• Consent: We rely on your consent for some activities, such as certain optional marketing or non-essential cookies. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.

Some of the information we ask for is necessary for a contract or legal duty. If you do not provide it, you may not be able to use all or part of your account. We will explain this where it is relevant.

We share personal data only where there is a lawful reason. Even then, we share only the information needed for the relevant purpose. We require service providers that process data for us to keep it secure and to use it only in line with our instructions.

• Payment providers: We share information needed to authorise, process and reconcile deposits, withdrawals and other transactions.
• Identity-verification providers: We may share identity and account information to confirm age, identity, address or other details required for account checks.
• Fraud-prevention and financial crime partners: We may share relevant data to identify suspicious activity, protect the service and prevent fraud, money laundering or other misuse.
• Technology and service providers: We may use providers that host, secure, maintain or support parts of the site and our customer service systems.
• Regulators and public bodies: We disclose information where the law requires it, where a lawful request is made or where disclosure is needed to protect our rights, customers or the public.

We do not share personal data for unrelated purposes without a lawful basis. Information may be combined with records created during your use of the account. This helps us keep our records accurate, identify risks and meet our responsibilities.

We keep personal data for as long as your account is open and for the period required by law after the account is closed. The length of time depends on the type of information and why we collected it. It also depends on our legal duties and whether we need it to deal with a dispute, complaint, fraud concern or regulatory matter.

Some records must be retained after you stop using the service. Gambling, financial crime, tax or other rules may require this. When information is no longer needed, we securely delete it, anonymise it or limit access to it in line with our retention processes.

We use appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff procedures. No online service can be guaranteed completely secure, so you should keep your account credentials confidential and contact us promptly if you believe your account has been used without permission.

UK data protection law gives you rights over your personal data. These rights are subject to certain conditions and exceptions. One example is where we must keep information to meet a legal duty or establish, exercise or defend a legal claim.

• Access: You can ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: You can ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: You can ask us to delete personal data where there is no good reason for us to keep using it. This right does not apply where retention is required by law or another exception applies.
• Restriction: You can ask us to limit how we use your data in certain circumstances, such as while you question its accuracy or the lawfulness of its use.
• Objection: You can object to processing based on legitimate interests and to direct marketing. We will stop direct marketing when you ask us to.
• Data portability: Where the legal conditions apply, you can ask for certain information in a structured, commonly used and machine-readable format or ask us to send it to another provider.
• Withdrawal of consent: Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect lawful processing carried out before you withdrew consent.
• Complaint: You can complain to the Information Commissioner's Office if you are concerned about how we use your personal data.

How to make a privacy request

To use your rights, write to support@buzzbingo-casino.co.uk and tell us what you are asking for. You can also write to privacy@buzzbingo-casino.co.uk about a privacy matter. Please include enough information for us to identify your account and explain the right you want to use. We may ask for reasonable information to confirm your identity before releasing or changing personal data.

We will respond within the period required by law. If a request is complex, repetitive, manifestly unfounded or subject to an exception, we may explain why we cannot act immediately or why a reasonable fee may apply. You can also contact the live chat on the site for general help with your account, but sensitive privacy requests should be sent in writing.

Our safer gambling tools may use account information to apply deposit limits, time-outs and self-exclusion settings. Buzz Bingo is for people aged 18 and over only. If gambling is causing concern, help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

We use cookies and similar technologies to keep the site working, remember selected settings and support security. They also help us understand usage and, where permitted, provide optional features or marketing. The types of cookies we use, their purposes and the choices available to you are explained in our Cookie Policy.

If you have a question about this Privacy Policy or the way we use your data, contact us at support@buzzbingo-casino.co.uk. You can also reach us through the live chat on the site. Please do not send payment card details, passwords or other unnecessary sensitive information in an email.