Buzz Bingo Bonus Terms and Conditions

These terms apply to bonuses and other promotional rewards we make available at Buzz Bingo. A specific promotion may have additional conditions, such as an eligibility requirement, qualifying payment method, minimum deposit, game restriction, wagering requirement, maximum permitted stake, expiry period or maximum withdrawal. Those details will be shown with the offer in your account or in the promotional message.

You must read the specific offer terms before opting in, making a qualifying deposit or using a bonus. If a specific offer term conflicts with these general Bonus Terms and Conditions, the specific term will apply to that offer only. All other provisions in these terms remain in force.

• You must be aged 18 or over and permitted to use our services in the United Kingdom.
• You must have one active account with us. A person, household, device, payment method or IP address may not be used to create or operate multiple accounts for promotional purposes.
• Your account must be open, in good standing and available for play when the offer is claimed or credited.
• We may require account, identity, payment or source-of-funds information before granting a bonus or allowing a withdrawal.
• We operate under a UK gaming licence and may carry out checks required for account security, legal compliance and responsible gambling.

Eligibility and opt-in

Some offers are available only to new customers, while others are available to selected existing customers. An offer may need to be accepted by selecting an opt-in button, entering a promotional code or completing another step shown in the offer. If the required opt-in is not completed, a qualifying deposit or other action may not trigger the bonus.

Unless the specific offer says otherwise, a promotion is limited to one use per eligible customer. We may also limit an offer to one use per household, device, payment method or other account connection. We are not required to provide a bonus where we reasonably believe the offer is being used contrary to its purpose.

Qualifying deposits and payments

A qualifying deposit must meet the conditions shown in the offer. Deposits that are reversed, cancelled, charged back, refunded or made with an excluded payment method may not qualify. A deposit used to claim an offer must be made from a payment method held in your name, unless we have agreed otherwise.

A qualifying deposit does not necessarily include every transaction made to your account. For example, the offer may exclude transfers between balances, funds returned after a failed payment, or deposits made after the offer has ended. The qualifying amount, payment method and any minimum deposit will be shown with the promotion.

Crediting and missing bonuses

A bonus may be credited immediately or after the qualifying action has been checked. If a bonus does not appear when expected, first check the offer conditions, your bonus balance and the status of the qualifying transaction. Contact support if you still need help. We may remove a bonus that was credited in error, together with any winnings directly generated from that bonus.

Bonus balances and wagering requirements

A bonus may need to be used a particular number of times before associated bonus funds or winnings can be withdrawn. This is commonly described as a wagering, playthrough or turnover requirement. The applicable requirement, the balance to which it applies and the games or transactions that count will be stated in the offer.

Different games may contribute at different rates, and some games or play may not count at all. If a contribution rate applies, it will be shown in the specific terms. Changing a stake, cancelling a game or using a feature in a way that does not produce a completed result may not count towards the requirement.

Game, stake and transaction restrictions

An offer may restrict the games that can be used or the maximum stake that can be placed. It may also limit the way a bonus can be combined with another promotion. Any such restriction applies from the time the bonus is claimed until the relevant requirement is completed or the bonus expires.

If you exceed a maximum stake or use a prohibited game while a restriction applies, we may cancel the bonus. Any winnings linked to that bonus may be cancelled as well. We will take account of the information available to us, including the offer terms and the transaction history on your account.

Free spins and other non-cash rewards

Free spins, bonus games and other non-cash rewards may be available only on the game or games shown with the offer. They may have a separate expiry period, stake value, win limit, withdrawal condition or game restriction. Any winnings from them may be credited as bonus funds and may require wagering before withdrawal.

Unless the offer says otherwise, bonus funds and free spins cannot be exchanged for cash, transferred to another account or withdrawn directly. You may hold both cash and bonus funds at the same time. In that case, the order in which balances are used may be explained in the offer or cashier.

Every bonus must be claimed and used within the period stated in the offer. If a bonus or its wagering requirement is not completed by the relevant expiry time, the unused bonus and any associated bonus winnings may be removed. Once a bonus has expired, it cannot normally be restored.

You may choose not to use a bonus. If you request its removal, any bonus funds and winnings that depend on the bonus may also be removed. Removing a bonus does not automatically cancel a withdrawal request or return a qualifying deposit, unless the specific offer or applicable account terms provide otherwise.

Withdrawal requests are subject to our normal payment, identity and account checks. A bonus requirement does not override those checks. We may ask you to complete verification before processing a withdrawal, particularly where the account has not yet been verified or where information is incomplete.

If you close your account, self-exclude or have your account suspended, any unused promotional reward will normally be cancelled. Where the law or our safer gambling procedures require a different outcome, we will apply that requirement. Closing an account does not remove any obligation that arose before closure, including an obligation to provide accurate information.

Fair use of promotions

Our promotions are provided for ordinary personal play. We may investigate activity where we reasonably suspect fraud, collusion or payment misuse. The same applies to deliberate exploitation of an error, manipulation of game outcomes or other conduct that defeats the purpose of an offer.

If we identify a breach, we may withhold, cancel or remove the affected bonus and related winnings. We may also refuse further promotional eligibility or restrict the account in line with our general terms. We will not cancel funds unrelated to the issue unless this is necessary to comply with a legal or regulatory obligation.

Gambling within safe limits

A bonus is not a reason to gamble more than you intended. You can set deposit limits, take a time-out or request self-exclusion through the responsible gambling tools available on our site. These controls may affect your access to bonuses and may prevent new promotional offers from being claimed.

You should not claim or use a bonus if gambling is causing you concern, affecting your finances or interfering with your daily life. Support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. We may also refuse promotional contact or restrict offers where this supports safer gambling.

Changes, errors and availability

We may change, suspend or withdraw an offer where this is necessary because of an error, technical issue, legal or regulatory requirement, payment problem or security concern. The same applies to other circumstances outside our reasonable control. We will not change a specific offer in a way that unfairly removes a benefit you have already earned, except where correction is required.

If an offer contains a clear error, including an incorrect bonus amount, requirement or expiry, we may correct the error and adjust the affected account. We will explain the correction where appropriate. Promotional availability may vary by account, and an offer is not guaranteed to remain available until its displayed end date if the specific terms state that it may end earlier.

If you have a question about an offer, contact us before using it where possible. You can use the live chat on our site or email support@buzzbingo-casino.co.uk. Please provide enough information for us to identify the promotion, such as the offer name and the date it appeared in your account.

If you believe a bonus was not credited correctly, tell us promptly and explain what happened. We will look into the account activity, the qualifying transaction and the terms that applied when the offer was used. We may ask for further information before reaching a decision.

If you are dissatisfied with the outcome, you may raise a formal complaint through support. We will handle the complaint under our complaints process and provide information about the next step where applicable. These Bonus Terms and Conditions do not affect any rights you have under applicable UK law.

The latest version of these terms applies to new offers from the date it is published. The specific terms shown when you claim an offer will normally continue to govern that offer. This is subject to any correction, legal requirement or safer gambling action that must be applied.